Cancellation & Refund Policy for mQube
At mQube, we are dedicated to delivering high-quality media and entertainment services. We understand that sometimes things may not go as planned, which is why we have outlined a clear and fair cancellation and refund policy for our clients. Please read the following terms carefully to understand how cancellations and refunds are processed at mQube.
Advance Payment: An upfront advance of 20-50% of the total project cost is required upon confirmation or booking of a project. This secures your slot and resources for the project.
Project Cancellation by Client:
Clients can cancel their projects by notifying us. However, please note that the advance payment made is non-refundable to compensate for the work already done, resources allocated, and other incurred costs.
If additional work has been completed beyond the covered advance payment, clients may be liable to cover these costs.
Project Cancellation by mQube:
In the unlikely event that mQube must cancel a project due to unforeseen circumstances, clients will be notified immediately.
Clients will be entitled to a full refund of their advance payment if no significant work has been carried out.
Completed Projects: Once a project is completed and delivered, mQube does not offer refunds. We ensure clear communication and regular updates during the project to align with your expectations.
If mQube fails to deliver the agreed-upon service within the specified timeline (excluding delays caused by the client or unforeseen factors beyond our control), clients may be eligible for a partial or full refund.
The specifics of the refund will depend on the nature of the service and the extent of work completed.
If you are dissatisfied with the final delivery, we encourage you to contact us at firstname.lastname@example.org with 'REFUND' in the title.
We will review your concerns and attempt to resolve them, which may include revisions or modifications where feasible.
Return or Exchange Timeline:
Services may be eligible for a return or exchange within 30 days past the purchase date, subject to the terms of the specific service agreement.
Initiating a Return or Exchange:
To initiate a return or exchange, please send an email to email@example.com with 'REFUND' in the email subject line. Include details of the service and reasons for the return or exchange request.
Refund Processing Time:
Once a refund or exchange request is initiated and approved, the processing time for refunds is typically 7-10 business days. The refund will be issued to the original payment method unless otherwise specified.